Southern Magnolia Living
Effective Date: July 17, 2019
1. Introduction
Southern Magnolia Living is committed to protecting the privacy and confidentiality of our residents, their families, and all individuals who interact with our facility. This Privacy Policy outlines how we collect, use, protect, and disclose personal information in compliance with applicable laws and regulations.
2. Information We Collect
We may collect the following types of personal information:
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Resident Information: Name, date of birth, address, emergency contacts, medical history, and treatment plans.
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Financial Information: Billing details, insurance information, and payment history.
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Visitor Information: Name, relationship to resident, and visit records.
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Employee and Vendor Information: Name, job title, contact details, background checks, and payment details.
3. How We Use Personal Information
We use collected information to:
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Provide quality care and services to residents.
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Communicate with residents, families, and healthcare providers.
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Process billing, insurance claims, and financial transactions.
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Maintain facility security and monitor safety.
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Comply with legal and regulatory requirements.
4. How We Protect Personal Information
We implement security measures to protect personal information, including:
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Secure storage and encryption of electronic records.
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Restricted access to sensitive data to authorized personnel only.
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Employee training on privacy and confidentiality policies.
5. Information Sharing and Disclosure
We do not sell or rent personal information. We may share information only in the following cases:
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With authorized family members or legal representatives.
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With healthcare providers for resident treatment and care coordination.
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With insurance companies for billing purposes.
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With government agencies as required by law.
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In emergency situations to protect the health and safety of residents.
6. Residents’ Rights
Residents have the right to:
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Access their personal records upon request.
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Request corrections to inaccurate information.
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Restrict certain disclosures as permitted by law.
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File complaints regarding privacy concerns without fear of retaliation.
7. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy and in compliance with legal obligations.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be communicated through our website or in writing at our facility.
9. Contact Information
For questions or concerns about this Privacy Policy, please contact:
Southern Magnolia Living
328 Moore Hill Way, Holly Springs, NC 27540
919-880-5256
mike@southernmagnolialiving.com
By using our services, you acknowledge that you have read and understood this Privacy Policy.
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